Frequently Asked Questions

We are dedicated to providing you with a highly enjoyable membership and excellent service. Our top priority is to provide you with courteous, helpful service with any and all membership related questions. Please take a moment to review the frequently asked questions listed on this site. In most cases you'll be able to resolve your problem quickly and easily through this site. If a solution to your problem cannot be found on this site, please contact us. A customer service representative will contact you promptly to help resolve your problems. Your happiness is our top priority!

What company name will I be billed by?

Answer: Your credit card will be discreetly billed by "ericaellyson.com"

How often will I be charged for your services?

Answer: Your account will be charged every thirty days from the day you originally subscribed. For example, if your account was activated on October 15th, your credit card will be automatically charged again on November 14th. If you cancel your account before that time, we will not renew your account. Instead your account will expire on that date. For example, if you were activated on October 15th and we receive your cancellation on October 30th, your account would expire on November 14th. If you joined on trial basis, the 30-day billing cycle begins at the end of the trial unless you cancel within the trial period.

How do I know that my membership was cancelled?

Answer: When you use our automated cancel page you will get a confirmation page. Then the system will send a confirmation to the e-mail address that you provided when you joined.